Every business owner knows that excellent customer service is important, and as a customer, we should all have high standards when it comes to customer service. However, a lot of business owners make the mistake of not prioritizing customer service, or simply fail to follow customer service etiquette.
Jason Katzenback, co-founder and President of Amazing.com, recently shared 7 Steps to Delivering Outstanding Customer Service and we compiled the tips into a neat little infographic for you to always refer back to. Pin it, share it, use it as your background! Whatever it takes to improve your customer service strategy.
Tell us: Are you already doing all of these? If not, what are you planning on implementing into your customer service process?
Matt Clark is the Chairman and Co-Founder of Amazing.com, a serial entrepreneur, and investor. He’s been featured on Forbes, CNBC, and Entrepreneur.com.
Tip: Never interrupt the customer while they are telling you their story. Acknowledge that you have heard what they have had to say and ask them what in their opinion would be a satisfactory resolution. Then over deliver on what they expected.